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FAQs

Ordering

 

How do I place an order?

Read the step-by-step instructions at How to Order.

How do I get a PO number for my order?

1. Add all your selected products to your cart and complete the checkout process.
2. Forward your email confirmation to corporate office personnel with a request to obtain a PO number from corporate.
3. Send your PO number to csnhc@goverba.com and we'll complete the processing of your order.

How do I order business cards?

All business card orders are sent directly from corporate. Please submit your request directly to corporate.

How do I order rack cards?

        1. Review this Rack Card Template and customize the copy for your facility.
          2. Consider your facility's unique features, amenities and services.
            3. Send us a copy of this template with your changes along with your updated facility photos.
              4. Obtain a PO number from corporate and submit your order to us.
                5. You will receive a proof prior to printing.

                     

                    How do I order brochures?

                      1. Review this Brochure Template and customize the copy for your facility.
                        2. Consider your facility's unique features, amenities and services.
                          3. Send us a copy of this template with your changes along with your updated facility photos.
                            4. Obtain a PO number from corporate and submit your order to us.
                              5. You will receive a proof prior to printing.

                                How do I order letterhead and envelopes?

                                 

                                Designs for letterhead and envelopes are based on corporate templates. Simply follow the standard product ordering process and we'll provide you with a proof based on these guidelines.

                                How do I order t-shirts?

                                View the Basic T-shirt and Polo Shirt products. If you'd like a non-standard shirt order, please contact csnhc@goverba.com.  

                                 

                                How do I order invitations for my upcoming event?

                                 

                                 

                                Verba will design your event invitations. We have template options to assist you in producing your invitations. Email csnhc@goverba.com with your requests.

                                I want a product that isn't on your website. What do I do?

                                Verba can provide pricing for any products, including products not listed on the site. Email csnhc@goverba.com with your request. Over the next few months, we'll be adding many new products to your site. 

                                I have an event coming up and need products. How can you help me?

                                Browse the website for products you'd like to order. Consider the timeline of your event and place your order in advance of your event. Be sure you have business cards, rack cards and brochures to provide information about your facility.

                                How do I pay for my order?

                                All orders will be invoiced. Invoices are sent directly to corporate.


                                Shipping & Turnaround

                                Do I need to include shipping & tax on my request for a PO# from corporate?

                                No, shipping and tax are not required to submit your order total. The shipping and tax will be included on invoices sent to corporate.

                                Artwork & Proofs

                                Do I need to provide my facility's logo/artwork? 

                                No, Verba has all facility logos archived for you. We also have template designs for rack cards, brochures and invitations. Contact us about your specific request if you require new artwork design. 

                                 

                                Do I have to pay any setup fees?

                                No, there are no additional setup fees outside of the listed product price.

                                Do I need to supply photos of my facility? 

                                Yes. For all rack cards and brochures, please supply recent photos of your facility. We can also supplement with stock photography. 
                                Tips for submitting your photos:
                                • Use the digital cameras available at your facility. Avoid using a camera phone.
                                • Be sure areas are neat and clean. Clear all trash, bags and miscellaneous items out of the shot.
                                • Photograph the nicest parts of your building.